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Situation: An online tech support company had a great product in the growing area of remote helpdesk support services. However, their 500 pound guerilla competitor Plum Choice was beating them to market. Challenge: Match their #1 competitor's market penetration while offering a superior service for less. Problem: Hiring consultants to build a web site that enabled customers to register and sign up for service was costly and time consuming. Client was looking at months before being able to go to market. Solution: Lightspoke was able to create an application to help internal staff manage service requests easily. But the real value was in Lightspoke's ability to quickly and cost-effectively extend that application to the client's website. Within 2 weeks, they was up and running with a web site that could guide customers through the process of registering for service. Sales went from a couple new sign up a week to 8 sign-ups a day. |
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Situation: Cunamutual had to manage a sales channel made up of employees, independent reps and champions inside financial institutions. To keep sales on target, they needed a system that get their team "on the same page" by tracking contacts and activities. Problem: Distributing contact notes, sharing calendars, tracking contact information and notifying team members took too much time. The team was swamped with emails with the wrong version, duplicate contact information and calendaring conflicts. Solution: Stop the email and excel "hell" by centralizing information on a single system. Since Lightspoke is a truly relational engine, Cuna's complex relationships were a snap to handle. Calendars are now shared across the organization and updated in real time. Auto-notification features intelligently email team members of changes in the account / contact information. Result: Cunamutual was able to spend more time making sales and less time being frustrated with mis-information. They were able to bring their system online within 2 weeks. |
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Situation: Corpmailhost has thousands of customers that depend on their corporate email servers. Support costs were increasing due to the sheer number of small requests and account management issues. Problem: Corpmailhost needed a system that would allow its customers to self-service. Although their current email servers performed like champs under load, it had no web-based self service interface suitable for their customers. Solution: Lightspoke offered a self-service portal for Corpmailhost customers to self-service. Initial integration was performed so new registrations were automated. Account management was completely taken care of by Lightspoke. Result: Corpmailhost was able to focus their attention on getting new customers, being more profitable and providing a better customer experience. |
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Situation: HIA had the best claims adjudication process around. However, to increasing revenues and profitability required a process more transparent to the customer and capability to outsource certian functions. Problem: Getting traditional web developers to program the complexity of their claims adjudication process was a daunting task. Solution: HIA turned to Lightspoke and was able to use mimic their process on the web. Customers gained transparecy into the status of their accounts and were able to receive their reports faster. They were able to effectively offload certain pieces of their work by outsourcing. Result: Today, HIA is in a position to effectively become highly profitable in a high growth industry. |
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Situation: London & Overseas, an international real estate investment concern, needed an integrated contact and deal management system to increase deal flow and track portfolio performance. Problem: London Overseas had over 3000 contacts to manage and stay in constant contact with. Furthermore, every deal had multiple parties involved, needing a deal management system. Typical CRM software did not offer a system capable of integrating the two systems together. Solution: Lightspoke's contact management system tied directly to a deal management system that tracked what London and Overseas needed to keep tabs of. Result: London and Overseas was able to gain a competitive advantage through better deal flow. With the system, they were able to close more lucrative deals and push them through faster. |
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